We've updated our attendance policy! Consistent attendance drives progress, our attendance policy supports that progress.
As of 8/3/26, confirmation is required at least 24 hours in advance prior to every appointment. Confirmation can be given verbally at the time of your prior appointment, or via phone or SMS. Unconfirmed appointments may be released to a waiting family.
At Woven Care, we strive to make sure we stay on schedule and that all appointments start on time. Arriving more than 7 minutes late may mean we'll need to cancel that day's session.
In order to maintain your child's progress, we adhere to a strict attendance policy to keep your recurring time slot. This includes a 4 absence / 2 no-show limit in any 6-month period (not including planned absences of up to 2 weeks). Please refer to the full attendance policy below for more details.
We appreciate as much notice as possible when you're not able to attend an appointment. A late cancel is one that occurs 24 hours or less prior to your appointment. When permitted, we will charge a late cancel or no-show fee of $40.
All co-payments are due at the time of service. We will file insurance claims on your behalf and do everything we can to be paid by your insurance company. However, you are ultimately responsible for service not paid by your insurance company. Please talk to our Billing Manager if you have any questions regarding insurance payment issues.
In the case of dangerous weather, we’ll notify you of closures and offer telehealth when appropriate. We don’t necessarily follow school or military closures. We will reach out via email and text for closures.
We observe New Years, Memorial Day, The Fourth of July, Labor Day, Thanksgiving, and Christmas. If your appointment falls on one of those days, a team member will reach out to reschedule your time.
Consistent attendance is one of the biggest drivers of your child’s progress, and every unused session is time another Colorado family on our waitlist can’t get back. This policy protects both.
We've updated our attendence policy! As of 8/3/26, the following policy is now in effect:
Confirming appointments: Confirmation is required prior to every appointment, verbally or via text. Unconfirmed timeslots may be released to a waiting family.
Arriving on time: Arriving more than 7 minutes late may mean we’ll need to cancel that day’s session.
Absence limit: Maintain fewer than 4 absences or late cancels (less 24 hours) in any 6-month period, regardless of reason. Reaching 4 may mean releasing your recurring time to a waiting child. (Planned vacations of up to 2 weeks are held separately. Please just let us know in advance.)
No-call, no-show: Results in a warning letter. A second no-call, no-show within 6-months removes your child from the recurring schedule.
Extended absences: We hold your recurring time for up to 2 weeks if you let us know about the absence at least 24 hours advance.
Pick up on time: Continual late pick ups jeopardize your child’s spot on the schedule.
Please give us as much notice as possible when cancelling so a waiting child can use the time. A late cancel is one that occurs 24 hours or less before your appointment. Telehealth is available where appropriate.
Fees (where permitted by law): Late Cancel or No-show: $40.
Scheduling when your therapist is out: Sessions may be scheduled with another therapist in the same discipline at your clinic, including when your regular therapist is out. This is by design, children who work with multiple therapists on our team tend to progress faster.
Weather: We’ll notify you of closures and offer Telehealth when appropriate. We don’t necessarily follow school or military closures. We will reach out via email and text for closures.
Holidays: We observe New Years, Memorial Day, The Fourth of July, Labor Day, Thanksgiving, and Christmas. If your appointment falls on one of those days, a team member will reach out to reschedule your time.
Woven’s Comprehensive model of pediatric care produces reliable clinical improvements.
